At Behar Profex, we want you to be satisfied with your purchase. If you wish to return an item, please review the policy below.
Returns Window
Returns must be requested within 7 days of delivery.
Eligibility for Returns
Products must be returned:
- Unused
- Unopened
- In their original packaging
- In a resaleable condition
Returns received in a used, opened, or damaged condition may not be eligible for a full refund.
Faulty or Damaged Items
If your order arrives faulty or damaged, please contact us as soon as possible with details of the issue. We will assess the matter and arrange an appropriate resolution, which may include a replacement or refund where applicable.
Return Shipping
We will provide return shipping for approved returns. Please contact us before sending any item back so arrangements can be made.
Refunds
Once the returned item has been received and inspected, refunds will normally be processed within 2 working days.
Refunds are typically issued directly by bank transfer for ease of tracking and verification. Alternative arrangements may be agreed where appropriate.
How to Request a Return
To request a return, please contact us with:
- Your full name
- Delivery address
- Order details
- Reason for return
Please contact us using the details below:
Email: customercare@beharprofex.com
Call Robert Behar on: 020 7226 0144
Return Address
Approved returns should be sent to:
Behar Profex
11 Sunbury Ave, London NW7 3SL
